Frequently Asked Questions

Got a question? The answer might be here!

  1. What is a confidential shredding bag?

    We have prepared strong and durable bags for you to fill and return to us. Each bag can hold up to 5kg of paper-based documents - this is equivalent to two reams (approximately 1,000 sheets) of A4 paper.

    The interior of the bag has been specially coated with a security tint assuring contents cannot be read through a sealed bag - even when held up to the light.

  2. How much does it cost?

    $24.90 per bag which you send to us by simply signing up for an account. Place an order and we'll send you a Bag-N-Shred bag with a Parcel Post Returns label already attached - shipping is free!

    You can also order your own print-at-home Parcel Post Returns label via the website to affix to a Bag-N-Shred bag you already have.

  3. What can I get shredded?

    In your confidential shredding bag, you can include:

    You can include:

    • Loose paper only
    • Staples and paperclips are OK
    • 5kg maximum per bag

    Do not include:

    • Binders or folders
    • Metal, plastics, CDs/DVDs or electronic media
    • Sharp objects or edges
  4. Where do I get a confidential shredding bag?

    You can get a shredding bag in two ways:

    1. Sign up for an account and purchase a Bag-N-Shred bag that is ready to be filled and posted back to us. You should receive your bag complete with a Parcel Post Returns label affixed within 7 days.


    1. Pick up a free Bag-N-Shred bag from one of our trusted partners - you will need to purchase a Parcel Post Returns label in order to post it back to us. Sign up for an account to buy your labels.

  5. I already have a secure shredding bag, but no Parcel Post Returns label - what do I do?

    Sign up for an account, and choose the I have a bag option in the Place an order page. You will need one label per bag. When you have completed payment, your label(s) will be emailed to you within a few minutes.

    You can then either:

    1. Print and affix the label to the marked spot on your Bag-N-Shred bag.


    1. Present the email of the label at any Australia Post Office (either printed, or from your smartphone or tablet) and they will print and affix a label to your bag at no additional cost.
  6. Can I track my secure shredding parcel?

    Yes, you can.

    When you drop your bag at a Australia Post Office, you will receive a receipt from Australia Post which will include the Article ID. You can use the Article ID to track your package, either on our Track your package page, or directly with Australia Post's Track an Item.

  7. What happens after I drop my bag at a Post Office?

    Your bag will be scanned and tracking of your parcel's journey to our secure facility will commence. Australia Post will give you a receipt that includes your Article ID. This can be entered on our Track your package page, or directly with Australia Post's Track an Item, where you can see updates of your parcel's journey.

    Upon arrival at our facility, the contents of your bag will be securely and confidentially destroyed using our industrial-strength cross shredding process. The shredded material will be recycled into other paper-based products such as cardboard boxes, toilet paper, hand towels, kitty litter and more, and the Bag-N-Shred bag itself will be sent to a plastics recycler to also continue its life cycle.

  8. How do I pay for a bag or Parcel Post Returns label?

    Payment is made securely online by credit card. You can pay by Visa, MasterCard or American Express.

    We do not store your credit card details, and eWay, our payment provider, securely handles your sensitive data. We never see or touch your card details.

    Data transferred to and from this site, including to eWay, is encrypted by SSL.

  9. How long does the Bag-N-Shred process take?

    After your secure shredding bag arrives at our processing facility, your documents will be placed in the destruction batch for that day. The destruction of your documents will typically be completed within 48 hours.

  10. How do I change my address or other details?

    You can change your address or other details in the "My Account" section of this website.

  11. How can I get some Bag-N-Shred bags for my clients?

    Bag-N-Shred confidential shredding bags make great gifts for your clients and will inspire them to declutter their paper-related waste. If you want to order a large amount of bags simply contact us and we can get you started.

  12. I have more than 5kg documents to destroy - can you help?

    Yes, we can.

    Each secure Bag-N-Shred bag can hold up to 5kg of paper-based documents - if you have more than this, you can order more bags or Parcel Post Returns labels from us - sign up for an account to get started.

  13. How is your service environmentally friendly?

    Yes! In fact, that's why we first started Bag-N-Shred, we're here to help build a more sustainable environment. We send 100% of all our shredded paper to a local recycler where your waste paper is transformed into other paper products such as cardboard boxes, toilet paper, hand towels, kitty litter... and more! Recycling paper reduces the requirement for the use of virgin materials in the manufacturing of many new paper products.

    Choose Bag-N-Shred and be an active participant in sustainable development. It's simply the right thing to do!

Got a question not listed here?

If you have a question not listed here, ask us - we'll get back to you shortly with an answer.

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